We strive to make our customers happy. Read about some of the success stories below.
I called a few companies and received lots of information. Then when it came time to order, I called on a Sunday afternoon, guess what, Cryocyte answered! Michael answered my additional questions and I placed the order with him over the phone.
Judy
/ OH
My wife and I talked about banking cord blood but with everything going on we (I) forgot to place the order, I ordered the kit the night before a scheduled C-Section and kit was delivered at 7.30 am, just in time for a 10 am C-section.
Charles
/ Indianapolis, IN
I was able to finally call several companies on during the day, the first 3 I called had automated phone systems that I had to listen to before getting to talk with a real person and then was transferred. I tried one more company and to my surprise the phone was answered (not a machine) and all questions answered by that same person.
Betsy
/ Oakland, CA
My partner and I were using a surrogate in another state, Cryocyte called our surrogate and shipped the collection kit to her and explained everything. Our daughter came early and we were not there for the delivery, but Cryocyte arranged everything for the pickup of the cord blood at the hospital.
Andrew & Thomas
/ Atlanta, GA
When I found out I was expecting, I contacted several of the cord blood companies, I was leery of giving out my information. Well, my phone never stopped ringing. They sometimes called me twice in a day. I lost interest and trust in those companies. So I make one more call and spoke to Rick at Cryocyte. He answered all my questions, gave me a few web sites to look at and compare companies. I felt more comfortable with Cryocyte after they suggested I compare. I never felt pressure to sign up. I called back and placed my order!
Shelly
/ Raleigh, NC
I had seen several flyers in my doctor’s office about cord blood. I thought it was more than we could afford at the time. We were wrong, after going on line I found Cryocyte at half the price. We also banked the umbilical cord.
Kevin
/ Chicago, IL
When I called I had a list of 50 plus questions from a web site on cord blood banking. Jake spent 45 minutes on the phone with me and didn’t rush, he took the time to answer every question. He explained it in a way I could understand.
Tony
/ Los Angeles, CA
We now live in a society where companies don’t want to talk to a customer. Everything is automated, on-line ordering, FAQ on line to answer questions. Everyone preaches old fashion customer service, but Cryocyte actually delivers.
Sally
/ Allen, TX
Choose cord blood banking now so you can protect your baby and family later.
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